Shipment and Delivery
We strive to send out your order within 3 working days after confirmation. Delivery is only possible to a residential address within The Netherlands and Belgium. For international shipping please feel free to contact us.
Did you receive the wrong item, do you have a complaint or you want to be refunded? Please feel free to contact us as well.
Shipping costs:
€5,95 for shipping within The Netherlands
€9 for shipping to Belgium
Free shipping from €100
Returns
Items can be returned within 14 days after purchase. Orders can either be returned via shipping or in our store in the Maasstraat. In case of shipment, all shipping costs are to be paid the customer. Either the pricetag or packing slip need to be enclosed in the package. Please send us an e-mail to info@deruilhoek.nl with your reason for returning and how you will be returning your purchased item.
Our address
De Ruilhoek, Maasstraat 146, 1079 BK AMSTERDAM
Tel: 020-6425521
Once we’ve received your order in good condition we will transfer the full purchase amount to your bank account.
Please note: that this is only possible for online purchases. Items that were purchased in our store can only be returned within 7 days, with the corresponding price tag attached. The paid amount will be refunded as store credit.