Information on modified procedures related to COVID-19

Our procedures concerning  consignment have been relaxed since the 1st of July. It is now possible to immediately take back the items that are not suitable for re-selling. How does it work?

We use a separate counter for admitting consignment items. This is immediately right upon entering.
Do you want to donate the items that are not suitable for sale to charity? Then we ask you to sign a form. The bags you have admitted will be checked later.
Would you like to take back the items that are not suitable? Then we will check the items right away. This may take a while. To avoid hand-to-hand contact and crowds at the counter, we ask you to shop in the meantime. If you’d rather come back later that same day, that’s fine too. Please let us know when you planned to pick up the unselected items. Please note, items must be picked up before 6:00 PM on the same day! At the end of the day we donate the uncollected items to charity. When you drop off the consignment items, we ask you to sign a form in which you give permission for this.
For shopping: we still keep 1.5 meters distance and have considerably increased the walking space. We limit the number of customers in the store by using a limited number of available baskets. For shopping, we ask you to grab a basket upon entering. If you have a cold or other corona related symptoms, please do stay at home and visit our online shop!

SELL YOUR CLOTHES TROUGH DE RUILHOEK

You can bring in your own clothes at the Ruilhoek to sell. Below we explain step by step how this works. Due to the situation surrounding COVID-19, our procedures have been adjusted. If you plan to bring items to us, please read the following carefully. By submitting you automatically agree with our terms and conditions and working method.

If you have any questions, don’t hesitate to contact us!

During opening hours you can hand in items without an appointment until 17:00. We do not check the items on the spot. For safety reasons, we leave the bags for 2 working days before we sort them out.
Items that are not suitable are automatically donated to charity. Unfortunately, you cannot pick up the items that we do not accept at a later time.
We ask you to sign a form upon delivery in which you give permission for us to donate the unsuitable items to charity. You will also receive a proof of collection from us with the date of issue.
You will be notified within 2 days when we have not taken anything.
You will be notified within 7 days, by mail when we have taken something. If you have not received a message from us within 7 days, please contact us.
From now on we use a separate consignment desk. This is immediately right on entering the store. You can arrange all matters related to your consignment there.
We employ a maximum number of people in the store. When we have reached this number, we ask you to wait outside. To ensure that this procedure runs as quickly as possible, we ask you to write down your customer number, name and telephone number on the bags with items you want to sell in consignment.
To ensure the 1.5 meter distance for everyone, the layout of the store has been adjusted. We have diminished a lot of rack space to create this space. As a result, we are forced to select even stricter.
The clothes must be clean and ironed and look representative. That means no stains, holes or other signs of use. The more representative, the faster an item will sell.
We select items per season: Autumn = August to September  – Winter = October to January – Spring =  February to April – Summer =  May to July
The items are preferably from more expensive brands and no older than two years, so that they fit in the current fashion image. Please note that our criteria are guidelines and the fashion image changes every day. We always reserve the right to refuse clothing.
You can collect unsold items before the deadline or donate them to a charity chosen by us. If you choose to pick up the clothes, you have to find them yourself in the store. You will receive a reminder email from us a week before the term expires, however you remain responsible. So pay attention, the mail can also end up in spam.
To register in our customer database, we use a minimum of seven items that are suitable for sale at the first entry. We are very picky because we do get a lot of items presented day after day. So take a wide selection with you. Once you are in our database, no minimum number of pieces will be requested the next time.
After sale and deduction of VAT, you will receive half of the proceeds. That is roughly 45% of the sales price. You can have this amount paid by bank transfer or paid out via your debit card (retourpinnen).
De Ruilhoek is not liable for loss or damage.